Service Quality Measurement of the Student Counseling Center Using SERVQUAL Model
نویسندگان
چکیده
منابع مشابه
service quality measurement of the student counseling center using servqual model
conclusions by studying the gap between perceptions and expectations of students from counseling services, we can provide the base for developing appropriate programs for the improvement of counseling services. results the result of this study showed that there were some differences between students’ perceptions and their expectations of counseling services quality (z = -12.91; p < 0.0001). the...
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ژورنال
عنوان ژورنال: Razavi International Journal of Medicine
سال: 2016
ISSN: 2345-6426,2345-6434
DOI: 10.17795/rijm38272